Terms & Conditions
Welcome to citrakesom.com, a website owned and operated by Citra Kesom Sdn. Bhd. (1333411-T). By accessing and using this website, you agree to be bound by these Terms and Conditions.
1. Acceptance of Terms
1.1 By accessing and using citrakesom.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy.
2. Website Usage
2.1 You must be at least 18 years old to use this website.
2.2 You agree to provide accurate, current, and complete information during registration and transactions.
2.3 You are responsible for maintaining the confidentiality of your account and password.
2.4 We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
3. Intellectual Property
3.1 All content on citrakesom.com, including text, graphics, logos, images, and software, is the property of Citra Kesom Sdn. Bhd.
3.2 You may not reproduce, modify, distribute, or republish any content from our website without prior written consent.
4. Products and Pricing
4.1 We reserve the right to modify prices without prior notice.
4.2 Product descriptions and images are for illustrative purposes only.
4.3 We do not guarantee the availability of any product.
4.4 All prices are in Malaysian Ringgit (RM) unless stated otherwise.
5. Order and Payment
5.1 Orders are subject to acceptance and availability.
5.2 Payment must be made in full at the time of ordering.
5.3 We accept payment through methods specified on our checkout page.
5.4 All transactions are processed through secure payment gateways.
6. Data Collection and Usage
6.1 We use cookies to enhance your browsing experience and analyze website traffic.
6.2 Google Analytics is implemented to collect anonymous usage data.
6.3 You can manage cookie preferences through your browser settings.
6.4 By using our website, you consent to data collection as described in our Privacy Policy.
7. Shipping and Delivery
7.1 Delivery times are estimates only and not guaranteed.
7.2 Shipping costs will be calculated at checkout.
7.3 Risk of loss and title for items pass to you upon delivery.
8. Returns and Refunds
8.1 Returns must be initiated within 7 days of receipt.
8.2 Products must be unused and in original packaging.
8.3 Refunds will be processed using the original payment method.
8.4 Shipping costs for returns are the customer's responsibility unless the item is defective.
9. Limitation of Liability
9.1 citrakesom.com is provided "as is" without any warranties.
9.2 We are not liable for any direct, indirect, incidental, or consequential damages.
9.3 Our liability shall not exceed the amount paid for the product in question.
10. Third-Party Links
10.1 Our website may contain links to third-party websites.
10.2 We are not responsible for the content or privacy practices of linked sites.
11. Changes to Terms
11.1 We reserve the right to modify these terms at any time.
11.2 Changes will be effective immediately upon posting on the website.
11.3 Continued use of the website constitutes acceptance of modified terms.
12. Governing Law
12.1 These terms are governed by the laws of Malaysia.
12.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.
13. Contact Information
13.1 For questions about these Terms and Conditions, please contact us at:
helpline@citrakesom.com
14. Severability
14.1 If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Last Updated: January 2, 2025
